Agenda
26th November, 9:00 – 12:00
09:00
Introduction to Journey Management
An overview of journey management principles, why it’s important, and how it aligns customer and business goals.
09:30
How to prioritise journeys?
Where to start? In this section we focus on how to choose the journeys to start with.
10:00
How to ensure cross-functional involvement?
We identify key stakeholders across your organisation and cover why journey management is relevant for each of them.
10:20
Break (20 mins)
10:40
What internal processes does it affect?
Journey management integrates to many core processes ensuring customer and business value creation. Here we cover what are those processes.
11:10
Choosing a journey management SW platform - do you need one?
11:30
We go through different journey management platforms and when or if you need one in your case.
How can you get started?
You will create a practical action plan for starting and scaling journey management within your organisation.
12:00
Workshop ends
Register to hear about the next workshop
This workshop is at full capacity, but we are evaluating the possibility to arrange a second workshop at a later date.
The Venue
Hotel U14, Unioninkatu 14, 00130 Helsinki
Join us for the JourneyOps workshop at Hotel U14, Unioninkatu 14, 00130 Helsinki. Located in the heart of the city, it’s just a short walk from Helsinki’s main attractions, making it easily accessible by public transport. Convenient parking options are also available nearby for drivers.