About the event
Join us at JourneyOps Oslo, where CX professionals, product owners, and business leaders come together to move the needle on customer-centricity. Discover how journey management helps you create seamless customer experiences across all channels and boost operational efficiency. Hear thought-provoking keynotes from industry leaders and network with your peers.
Why attend?
Empower Your Organisation with Journey Management
Discover how journey management can transform your organisation into a customer-centric powerhouse. Our event will provide you with a comprehensive understanding of how to bridge the gap between strategic vision and practical implementation, driving successful customer experience management and operational efficiency.
Network with the Journey Management Community
Connect with thought leaders, CX professionals, and product managers who are passionate about customer-centricity. This is a unique opportunity to build relationships and exchange ideas with peers who are at the forefront of customer journey management.​
Learn from the Industry Pioneers
Gain insights from inspiring keynote presentations delivered by organisations that have successfully integrated journey management into their operations. Learn from their experiences, challenges, and triumphs to apply these lessons to your own organisation.
A Crash Course in Customer-Centric Transformation
Our event offers a deep dive into the principles and benefits of journey management. You'll leave with actionable insights and strategies that can elevate your organisation's customer engagement, making customer-centricity a cornerstone of your business operations.
Who is this event for?
The Speakers
05
FEATURED INDUSTRY EXPERTS
01
Key note speaker
Esa Nettamo
Founder of JourneyOps & Spark Design
Esa specialises in guiding organisations to successfully implement customer journey management, initiating their shift towards customer-centricity. This year, Esa's mission, through JourneyOps, is to raise awareness among 1,000 people about the transformative potential of customer journey management and create a global JourneyOps community.
FOLLOW
Kaspar Kazil
Journey Manager, Autodesk
Kaspar Kazil brings a wealth of experience and insight to the JourneyOps Oslo event. With an intesting background as a CX Lead at TheyDo and his current role as an in-house Journey Manager at Autodesk, Kaspar is at the forefront of customer journey management. Additionally, he is a co-founder of the Journey Management Collective, a global community of journey management practitioners.
02
Keynote speaker
FOLLOW
03
Keynote speaker
Ville Österlund
Founder & CEO, LeanLab
Ville is passionate about helping brands to work more closely with their users. With 20+ years' experience in user insights, he's aided numerous Nordic and global brands such as Finnair, Google, Spotify and Sony to create better Products and Experiences through enhanced user understanding. Before founding Leanlab, Ville was a Partner at a Nordic design/tech agency Digitalist. Prior to that, he ran his own user insights agency operating in Helsinki, London and Singapore.
FOLLOW
Martin Palamarz
Co-Founder, TheyDo
Martin Palamarz is TheyDo's CXO and co-founder. With 20 years of experience in consultancy, he's become a master at customer-centric transformation and implementation of journey management across large organizations. Martin helps organizations understand their current state of maturity in journey management, and works with them to identify areas for growth and development.
04
Keynote speaker
FOLLOW
05
Keynote speaker
Siw Øverland
Customer Journey Manager and Service Designer, Telenor
Siw has almost 20 years of experience with creating good customer journeys and experiences for multiple companies in Norway, both as a consultant and as an in-house service designer in Telenor for the last 6 years. She was a part of creating the structure for Telenor’s customer journey management and as a service designer she uses this in everyday work. She believes that a good journey is created with a throughout understanding of customer needs, but also by ensuring that all the people, processes and systems that creates the journey are well customized and coordinated so that Telenor delivers good experiences to their customers.
FOLLOW
Merete Medle
Head of Customer Journey and Host of The CX Pod podcast
Passionate CX practitioner, Leader, Founder of the Norwegian CX Network, Board Member, Podcast host @The CXPod, Writer and DE&I ambassador
FOLLOW
06
Keynote speaker
07
Keynote speaker
Joanna Carr
Customer Experience Consultant and Podcast Host
Consultant for Customer Experience Programs & operational excellence, EI Teacher/Trainer, Speaker, Author, Podcast host, ICXA Judge, Nordic B2B CX Conference Management
FOLLOW
Agenda
SEPT 24
08:45
Doors open & breakfast
09:00
Welcoming words
09:20
Siw Øverland, Customer Journey Manager, Telenor
Starting up with Journey Management? A story from Telenor Business​
​​
Esa Nettamo, Founder of JourneyOps & Spark Design
Mastering customer-centricity with journey management
10:10
Coffee & networking
10:40
Martin Palamarz, Co-Founder TheyDo
Why The Journey Is The Most Powerful Business Tool
​
Kaspar Kazil, Journey Manager from Autodesk
Implementing Journey Management at Autodesk
​
Ville Österlund, Founder & CEO LeanLab
Illuminate your path! How to switch on a continuous customer discovery for journey excellence​
11:55
Networking break (20 min)
12:15
Panel Discussion
Joanna Carr, Merete Medle
12:45
Closing words
The Venue
Snarøyveien 30N, 1360 Fornebu, Norway
Join us at JourneyOps 2024 at Telenor Expo. The Telenor Expo is a modern conference and meeting centre, part of the Telenor Centre at Fornebu, situated just 10 km outside Oslo.
​
For those travelling by public transport, the venue is accessible via local bus services from Oslo city centre. If you prefer to drive, there are parking spaces available nearby.
Event sponsors
_edited.png)
Founded in 2019, TheyDo is the leading journey management platform, providing the power to make the journey the most valuable business tool. TheyDo’s triple diamond framework and platform enable organizations to manage their complex journeys and optimize them for efficient growth. TheyDo is trusted by global brands, including Cisco, Ford, Johnson & Johnson, Home Depot, and Polestar.
Leanlab provides a continuous user research platform for fast and agile user discovery and testing. Our mission is to assist CX and UX teams in reducing barriers to user research and embracing more user-centric development processes. Established in 2021, the company operates with teams in both Finland and Sweden, collaborating with Nordic brands like Finnair, If Insurance, and the City of Helsinki. See more at www.leanlab.co
Spark Design helps organisations to get started with journey management and ignite their transformation towards customer-centricity. Spark Design is also the owner and organiser of JourneyOps. www.sparkdesign.io
The CXPod dives deep into the world of customer experience, offering invaluable insights and forward-thinking solutions. Hosted by industry experts Merete Medle and Joanna Carr