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JourneyOps Helsinki
About the event
On January 30th, over 100 visionaries gathered for an unparalleled day of insights and inspiration at our inaugural JourneyOps event. Featuring keynotes and a panel of CX experts, this event set the stage for the future of customer journey management.
Keynote presentations
Three foundational components to successful customer journey ops
Marion Boberg, Lead CX Analytics
Orange Digital Services
Leading with Journeys - Learnings from One of the Largest Website Renewals in Finland
Anni Leppänen, Lead Service Designer
City of Helsinki
Going Beyond Journey Mapping - Operationalising Customer-Centricity
Esa Nettamo
Founder of JourneyOps & Spark Design
Journey Management for Enterprise
Alexis Podolny
Head of Sales at TheyDo
Panel discussion:
Mastering customer-centricity
Anne Mikkilä, Customer Experience Manager, ABLOY
Lotta Buss, Head of Service and Digital Design, KONE
Lars Nordqvist, Design Director, F-Secure
Event in photos
Our presenters
The JourneyOps Helsinki event showcased a remarkable lineup of speakers who delved into various facets of customer journey management. Each speaker offered distinctive insights and practical expertise, making the event both enriching and inspiring. Here’s a glimpse of the extraordinary individuals who made this event memorable
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