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JourneyOps Helsinki Meetup
4
Presentations
1
Panel Discussion
100+
Attendees
Keynote speakers
We had four amazing keynote speakers each sharing valuable insights into customer journey management.
Presentations
CX Management: Three Foundational Components to Successful Customer Journey Ops
Marion Boberg, CX Leader
Going Beyond Journeys - How to Operationalise Customer-Centricity
Leading with Journeys - Learnings from One of the Largest Website Renewals in Finland
Anni Leppänen, Lead Service Designer at City of Helsinki
Journey Management for Enterprise
Alexis Podolny, Head of Sales at TheyDo
Esa Nettamo, Founder of JourneyOps
Mastering Customer-Centricity Panel Discussion
We were delighted to welcome our three accomplished panellists to share their views on the views on how to progress with customer-centricity within large organisations.
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Lotta Buss, Head of Service & Digital Design at KONE
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Anne Mikkilä, Customer Experience Manager, ABLOY
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Lars Nordqvist, Design Director, F-Secure
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