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JourneyOps Helsinki Meetup




Panel Discussion



Keynote speakers

We had four amazing keynote speakers each sharing valuable insights into customer journey management. 


CX Management: Three Foundational Components to Successful Customer Journey Ops

Marion Boberg, CX Leader

Going Beyond Journeys - How to Operationalise Customer-Centricity

Leading with Journeys - Learnings from One of the Largest Website Renewals in Finland

Anni Leppänen, Lead Service Designer at City of Helsinki

Journey Management for Enterprise

Alexis Podolny, Head of Sales at TheyDo

Esa Nettamo, Founder of JourneyOps

Mastering Customer-Centricity Panel Discussion

We were delighted to welcome our three accomplished panellists to share their views on the views on how to progress with customer-centricity within large organisations. 

  • Lotta Buss, Head of Service & Digital Design at KONE 

  • Anne Mikkilä, Customer Experience Manager, ABLOY

  • Lars Nordqvist, Design Director, F-Secure 

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