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JourneyOps Stockholm

About the event

On May 29th, about 90 visionaries gathered at the beautiful H&M studios in Stockholm for a day filled with insights and inspiration at our JourneyOps Stockholm event. Featuring keynotes and presentations from leading CX experts, this event brought together a vibrant community dedicated to advancing customer-centricity in their organisations. 

Keynote presentations

Leading journey mapping strategically and operationally

Heidi Ettanen, Head of Design Ops, H&M 

Karolina Boremalm, Head of Experience Design, H&M

Leveraging insights to drive value with journey management

Olga Kullander, Insights and analytics, Polestar

Mastering customer-centricity with journey management

Esa Nettamo, Founder of JourneyOps & Spark Design

Journey-Ops: Stories of failure and success

Adalgisa Santos, Service Design Expert & Competence Lead, KONE

Customer journeys that can't be ignored

Sérgio Tavares, Service Design Lead, F-Secure

Illuminate your path! How to switch on a continuous customer discovery for journey excellence

Ville Österlund, Founder and CEO, LeanLab

Journeys at the heart of management

Martin Palamarz, Co-Founder, TheyDo

Event in photos

Our presenters

Our JourneyOps Stockholm event featured an exceptional lineup of speakers who shared their expertise on various aspects of customer journey management. Each presenter brought unique insights and practical knowledge, making the event both enriching and inspiring. Here's a look at the incredible individuals who made this event unforgettable:

Marion Boberg presenting at JourneyOps Helsinki event on 30th of January

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People taking photos of the presentation at JourneyOps Helsinki event

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